Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.6. Keep door open. Replace the battery pack. Remove the battery pack. Attempt the procedure again, making sure to enter the same new Mastercode in step 3 and 5.7. Press Checkmark symbol once.3. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6. Replace with the new tapered latch that came with the lock and reinstall the lock. All Rights Reserved. Deleting All User Codes with the Mastercode Enabled1. Re-enter user code7. Press Lock symbol once.6. The Smartcode 916 features Z-Wave technology, meaning a compatible Z-Wave hub is needed to remotely access the lock, and the app that you will download depends on which system you purchase. There is a way to reset them but I'd have to look it up. Enter new Mastercode.3. Display as a link instead, × Enabling and Setting the MastercodeProgramming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Kwikset SmartCode 911 Pdf User Manuals. I was lucky and my Kwikset Smartcode 916 paired right away. 8. Press the Program button once.2. Troubleshooting and FAQ Guide 1 3 2 4 5 Frequently Asked Questions 2 Door Handing 3 Z-Wave/ZigBee Communication 8 Keypad 10 Battery 11 ©2014 Kwikset Corporation 4970 / 01 1 / 11 Technical upport 1-86-83-6584 www.kwikset.com Step 2, take out those lithium batteries, use them somewhere useful and use good quality alkaline batteries instead (Quantum have proven to work well with them). Enter new user code.6. This is useful if the lock is being moved to a different door Press “9” six times9 Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. 7 possible reasons: I'm guessing Kwikset is not waking up to accept a command. The lock must be replaced. × Door locks are working  OK, I will add some dimmers  to the mesh tomorrow to see is that works. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Video Kwikset SmartCode 909-910: Programming With a Mastercode. Remove the current key. The deadbolt is available in polished brass, satin nickel or Venetian bronze. What version are you running? Contact Technical Support. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. I’m brand new to SmartThings so I really appreciate guided howto’s. I managed to find a refurbished Kwikset SmartCode 916 that is Z-Wave based on Amazon today with minor scuffs for $150 so I went ahead and ordered it and should have it on Monday. You may feel the tool click inside the lock. Insert the new key you wish to use with the lock. Perform steps 6A 6C again. 1. The 914 has a zwave plus board. Press Checkmark symbol once.3. Sign In . Re-enter Mastercode.6. Deleting a Single User Code with the Mastercode DisabledNote: All codes may be deleted at once if the mastercode is enabled. Press Lock symbol once.4. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 915 page at www.kwikset.com. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times with three beeps. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Remember me Not recommended on shared computers. Remove the SmarKey tool. I can push the A link button and then the lock starts working. Press Program button once.2. Press checkmark symbol once.3. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 10 Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Battery 15 Battery FAQ 15 62811 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 This lock connects to a Z-Wave hub or alarm system. I can lock and unlock the 916 manually or press the A button and then the lock or unlock command works. If the Wireless Card LEDs continue to stay on, contact Technical Support. The door handing process was not executed during installation. It features a capacitive touch-screen keypad and a backup keyhole in case the four AA batteries run out; Kwikset claims the batteries will la… Enter user code to be deleted5. There is only 1 driver that works for them and it is certified. Press “9” six times.8. The hole in the door frame for the latch bolt is not drilled deep enough. Press and HOLD the Program button until the keypad Flashes green (about 5 seconds).2. Press Checkmark symbol once.3. The Wireless Card LEDs are staying on. Thanks for the tips. Beautiful, transitional hardware styles with simple, unique details. You can post now and register later. Remove the interior assembly from the door. If needed, the door handing process can be initiated manually. While the door is open and locked, test the user code to make sure it no longer unlocks the door.Deleting All User Codes with the Mastercode Enabled1. Press Lock symbol once.5. The Checkmark will flash five times and you will hear five beeps.2. Press Lock button once.5. After getting my hub out of the box it was packed away in, I waited for the hub to update to the latest version, then started adding the lock to the hub (I’m using the new SmartThings app). Learn how to replace the batteries in a Kwikset SmartCode 916 Lock. I would contact the Kwikset technical support line and see if they can determine if there is a hardware/firmware issue with the lock series you have. MonsterIT, July 13, 2016 in Troubleshooting, Workarounds, & Bugs. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. If the latch bolt does not extend to lock, then all codes have been successfully deleted. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. Press Lock symbol once.4. Experience Kwikset products from the people who know them best. Note: Do not use prints from this website to mark distances. Press Lock button once7. Make sure the Mastercode has been enabled before trying to disable it. Kwikset SmartCode 916 used/new from $92.74 (Deadbolt with Z-Wave) TimH August 31, 2016, 3:13pm #6. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 913 page at www.kwikset.com. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.7. Troubleshooting and FAQs are available on the SmartCode 916 product page online at www.kwikset.com. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. Press “9” six times7. Kwikset SmartKey Troubleshooting: 3 Simple Steps to Fix Misprogrammed SmartKey Cylinder. If all user code positions are filled, delete a code to make room for this one. Press Lock button once.3. Press Lock symbol onceIf programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. While the door is open and locked, test the user code to make sure it unlocks the door.Adding User Codes with the Mastercode DiabledProgramming TimeoutDuring programming, if the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. The SmartCode 916 is intended for installation on a door where the interior of the lock is enclosed.   Your previous content has been restored. Press Lock button once.4. And that’s why I got the 916, as I looked for something that perhaps was supported better. Keypad error.Install a fresh set of batteries and turn switch #3 to the ON position. Press Checkmark symbol once3. Success: flashing checkmark symbol and single column of digits. Upload or insert images from URL. ... kwikset smartcode 916 Sign in to follow this . Mastercode For enhanced security, a mastercode may be used when adding and deleting user codes. Explore a world of innovations. This lock connects to a Z-Wave hub or alarm system. Verify that the lock can be operated smoothly with the key while the interior is removed. Press Lock button once.3. Samsung SmartThings 3. Enter Mastercode4. The mounting plate is placing tension on the torque blade. Press the Program button once more. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.Deleting a Single User Code with the Mastercode Enabled1. The Checkmark will flash five times and you will hear five beeps.2.   You cannot paste images directly. The latch bolt will extend and retract to learn the orientation of the door. View online or download Kwikset SmartCode 911 Programming And Troubleshooting Manual Step one: throw out batteries and get lithium AA's for them. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 10 Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Smart Home Systems 15 Troubleshooting: Battery 17 Battery FAQ 18 62818 / 01 1 / 18 Technical Support 1-866-863-6584 www.kwikset.com 1 3 2 4 5 6 7 Enter Mastercode.5. Test the key again. Video ... Kwikset SmartCode 915-916: Programming Without a Mastercode. I just replace the batteries  with lithium  and 2 of the 3. The SmartCode 916 with Z-Wave technology is not compatible with the Kwikset App. Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Checkmark symbol with one beep - Programming was successful.“X” pattern with three beeps - Programming was unsuccessful. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. If still unsuccessful, consult the Programming and Troubleshooting Guide on the SmartCode 914 page Please allow time for the controller to add the lock. Align the turnpiece with the torque blade and reinstall the interior assembly on the door. Make sure the Mastercode has not already been programmed. Press Lock symbol once.4. Re-enter user codeIf unsuccessful - Make sure to enter the same valid code in steps 4 and 6. If it cannot rotate to the vertical position, the clutch has become disengaged. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? Release button once battery pack is installed. Products which inspire assurance and delight when you need it the most. Problems with the SmartCode are most often caused by improper door alignment or missed programming procedures. Instead it lists the 916 under ZigBee. Enter Mastercode.5. Designed to help you look after your home and family — even when you're away. You'll need to know what smart controller you plan to sync the electronic lock to. Remove the lock from the door, including the old latch. Kwikset 1-866-863-6584 www.kwikset.com *Beeping sound will only be heard if switch #3 is on. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The status LED will flash red and green. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. I have a Kwikset 910 that I’ve tried to pair, also to no success. Remove battery pack. The clutch is disengaged. Press Lock symbol once6. Re-enter Mastercode.7. Sign In. Enter Mastercode.4. Attempt to lock and unlock the door with the key. Make sure your key is FULLY inserted. Keep door open. This will re-engage the clutch. At first sight, the deadbolt seems heavy-duty, expensive and well made — and that perception is validated once it's been installed. 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